1.1 What these Terms cover. These are the terms and conditions on which we sell our products to you through our Website. They set out your rights and obligations in relation to your order, as well as some important legal information, including what we are liable to you for.
1.2 Your statutory rights. Nothing in these Terms affects your statutory rights as a Consumer.
1.3 When these Terms apply. These Terms apply to all contracts for the sale of Goods by the Seller to the Buyer through the Website.
1.4 When these Terms took effect. These Terms took effect from 8th July 2026 and apply to all purchases of Goods through the Website from that date.
1.5 Who can use our Website. The Website is not intended to be used by children.
In these Terms & Conditions the following definitions apply:
2.1 “you” means the individual or organisation who buys or agrees to buy the Goods from us;
2.2 “Consumer” shall have the meaning ascribed in section 2(3) of the Consumer Rights Act 2015;
2.3 “Contract” means the contract between us and you for the sale and purchase of Goods incorporating these Terms;
2.4 “Goods” means the clothing or accessories that you agree to buy from us from the Website;
2.5 “we” or “us” means Bradshaw Taylor Ltd, a private limited company registered in England & Wales with company number 00301933 and with its registered office at 16 Mill Street, Oakham, Rutland, LE15 6EA trading as ‘Schöffel Country’;
2.6 “Terms” means the terms and conditions of sale set out in this agreement and any special terms and conditions agreed in writing by us;
2.7 “Website” means www.schoffelcountry.com owned and operated by us.
You can find everything you need to know about us and our products on our Website before you order. We also confirm the key information to you in writing in a confirmation email after you place your order for Goods.
4.1 How we will accept your order. All orders for Goods are treated as an offer by you to purchase Goods under these Terms and are subject to acceptance by us. We may choose not to accept an order for any reason.
4.2 When we confirm your order. We usually confirm your order within 1 hour of it being placed and then contact you again to confirm dispatch (normally within 2 working days unless you selected next working day delivery and placed your order before 2pm on a working day, in which case you should receive confirmation of dispatch the same day).
4.3 If your product is not available. If the Goods you have ordered are not available from stock, we will let you know and give you the option to either wait until they are available or cancel your order and receive a full refund within 14 days of the date on which you receive our notice of cancellation.
4.4 How the order process works. To complete your order through the Website, add a product to the basket by clicking ‘add to basket’ and follow the instructions on screen to proceed through the checkout pages, supplying the appropriate details along the way. We will then send you a confirmation email of your order.
5.1 We may update our prices. We reserve the right to periodically update prices on the Website and prices are not guaranteed for any period of time. We make every effort to ensure prices are correct at the point at which you place an order.
5.2 Sometimes we have to reject orders. This might happen, for example, because a product is unexpectedly out of stock or because it was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.
5.3 We can withdraw products. We reserve the right to withdraw any Goods from the Website at any time and shall not be liable to anyone for doing so (other than refunding any sums you have paid for the withdrawn Goods).
6.1 What you will pay. The price of the Goods shall, in the absence of any error in pricing displayed on the Website (see “Our rights” above), be the price shown on the Website.
6.2 VAT and delivery charges. The price includes VAT. The price does not include delivery charges, which you can see in the basket area of the Website. Payment of the price and delivery charges must be made before we dispatch the Goods.
6.3 Your total price at checkout. The total purchase price, including VAT and delivery charges (if any), will be displayed at checkout before you confirm your order.
6.4 We will confirm the details of your order. After we receive your order, we will confirm by email the details, description and price for the Goods, together with information on your right to cancel if you are a Consumer.
6.5 When you own your product. You will own the Goods once we have received payment in full. The risk of loss or damage to the Goods will pass to you when they are delivered to you.
6.6 How to pay. Details of accepted payment methods are displayed on the Website at checkout. All payment transactions are processed through encrypted and secure payment processing services. We do not store your full payment card details. By placing an order, you confirm that the payment method used is your own or that you are duly authorised to use it.
7.1 Our delivery options. Details of our delivery options, including methods, costs and times, are set out on the Website on our Delivery section. Goods to be delivered within the UK will normally be delivered within 2-4 working days of acceptance of your order.
7.2 Delivery outside the UK. Goods to be delivered outside the UK will normally be delivered within 5-7 working days of acceptance of your order.
7.3 If we agree a specific delivery date.Where a specific delivery date has been agreed and we cannot meet it, we will let you know and give you the opportunity to agree a new delivery date or receive a full refund.
7.4 We will do our best to deliver on time. We will use our reasonable endeavours to meet any agreed delivery date. However, subject always to your statutory rights, we shall not be liable for any losses, costs, damages or expenses incurred by you or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.
7.5 Where we will deliver to. We will deliver the Goods to the address you specify in your order. You must make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.
We are not responsible for delays outside our control. If our supply of Goods is delayed by an event outside our control — such as storm, fire or flood, disruption to transport infrastructure, or strikes or industrial disputes involving our delivery or logistics partners — we will contact you as soon as possible to let you know and do what we can to reduce the delay.As long as we do this, we won’t compensate you for the delay. However, if the delay is likely to be substantial, you can contact our Customer Service Team by email (support@schoffelcountry.com) or telephone (tel. +44 (0) 1572 772 480) to end theContract and receive a refund for any Goods you have paid for but not received.
9.1 Your statutory rights. The UK Consumer Rights Act provides you with statutory rights that the Goods must meet. These include that: they must be of satisfactory quality, they are fit for purpose and they will at the time of dispatch correspond to the description given by us.
9.2 Additional goodwill warranties. In addition to your statutory rights, we provide additional goodwill warranties in respect of the Goods. Details of these additional warranties (which do not affect your statutory rights), how to make a warranty claim and what is and is not covered are set out on the Website in the warranty section.
9.3 Goods can vary slightly from their pictures. Images of Goods shown on our Website are for illustrative purposes only. For example, the true colour of the Goods may not exactly match that shown on your device, or its packaging may be slightly different.
10.1 You have a legal right to change your mind. For most of Goods bought online or over the telephone, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below.
When you can’t change your mind. You can’t change your mind about an order for:
- products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; or
- goods that are made to your specifications or are clearly personalised.
10.2 The deadline for changing your mind. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a legal right to change your mind within 14 days after the day we deliver your Goods. However, we are happy to extend this — you can let us know you have changed your mind up to 28 days after the day we deliver them. If your purchase is split into several deliveries over different days, the period runs from the day after the last delivery.
10.3 How to let us know. To let us know you want to change your mind, contact our Customer Service Team by email (support@schoffelcountry.com) or telephone (tel. +44 (0) 1572 772 480), fill in the online form, or submit a return by logging your order on our return portal.
10.4 How to return products to us.
(a) You have to return your product (and any free gifts provided with it) to us within 28 days (or such other longer period as may be stated in our return hub at the time of the relevant order) of telling us you have changed your mind. Details of our returns and exchanges policies are set out on the Website at the return hub.
(b) Need help with a return? Contact our Customer Service Team by email (support@schoffelcountry.com) or telephone (tel. +44 (0) 1572 772 480).
(c) What delivery costs we refund. If you cancel your order, we will refund standard delivery costs. We don’t refund any extra you paid for express delivery or delivery at a particular time.
(d) Deductions from your refund. We may reduce your refund to reflect any reduction in the value of the Goods caused by your handling them beyond what is necessary to establish their nature, characteristics and functioning — in other words, beyond what you’d be able to do with them in a shop. For example, we may reduce your refund if the Goods’ condition is not “as new”, price tags have been removed, the product-branded packaging is damaged or accessories are missing. Our Customer Service Team can advise you on whether we’re likely to reduce your refund.
(e) When and how we refund you. If you tell us you’ve changed your mind about a product that hasn’t been dispatched or one that we’re collecting from you, we refund you as soon as possible and within 14 days. If you’re sending your product back to us, we refund you within 14 days of receiving it (or receiving evidence you’ve sent it to us). We refund you by the method you used for payment. We don’t charge a fee for the refund.
10.5 If there is something wrong with your product. If you think there is something wrong with your product, please contact our Customer Service Team by email (support@schoffelcountry.com) or telephone (tel. +44 (0) 1572 772 480). We honour our legal duty to provide you with products that are as described on our Website and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information, please visit the Citizens Advice website.
| Summary of your key legal rights |
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The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
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10. 6 We can make changes to our Goods and these Terms. We can always change our Goods:
- to reflect changes in relevant laws and regulatory requirements;
- to make minor technical adjustments and improvements. These are changes that don’t affect your use of the Goods.
10.7 We may update these Terms from time to time. We may alter these Terms at any time, but this right will not affect the existing Terms accepted by you when you made your purchase.
11.1 Limits on our liability. If you use our Goods for the purposes of your trade, business, craft or profession (rather than as a Consumer), our total liability to you for any losses arising under or in connection with any contract between us will be limited to the price you paid for the Goods, and we will not be liable for any loss of profit or any indirect or consequential loss. This does not apply to any liability which cannot legally be limited.
11.2 What we never exclude. Nothing in these Terms shall exclude or limit our liability for death or personal injury resulting from our negligence, or fraud or fraudulent misrepresentation by us or our agents or employees.
How we use any personal data you give us is set out in our Privacy Notice
13.1 How to raise a complaint. Our Customer Service Team will do their best to resolve any problems you have with us or the Goods.
13.2 Which laws apply and where you can bring claims. These Terms and the Contract are governed by English law. Wherever you live, you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
13.3 Alternative dispute resolution. We are not currently registered with an alternative dispute resolution provider. If we are unable to resolve a complaint to your satisfaction, you may wish to contact Citizens Advice for further guidance, or you may bring a claim in court.
14. 1 Nobody else has any rights under this contract. This contract is between you and us. No other person can enforce it, and neither of us will need to ask anybody else to sign off on ending or changing it.
14.2 If a court finds part of this contract illegal, the rest will continue in force. If a court or other authority decides that some of these Terms are unlawful, the rest will continue to apply.
14.3 Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.