Shipping
You can view the status of your order in your account in ‘My Order History’, if it has been marked as dispatched you will have received an email including a tracking number.
Please refer to our shipping page.
Your parcel may require a signature. You can amend your shipping preferences with our courier once they have received your items.
We cannot guarantee any deliveries at weekends; our delivery times are weekdays only.
Orders
Please note that our Customer Service team is unable to accept phone orders. We kindly encourage you to place your orders through our website. Thank you for your understanding.
Returns
Please refer to our returns page.
No, unfortunately not. These will need to be sent back to us directly.
Care
All our Schöffel clothing features the relevant washing instructions on the care label attached inside your garment or you can visit our product care page for more information.
The care instructions are printed on a label at the waist, or in some cases inside the chest pocket.
Yes, please contact us and we will inspect the damage and arrange for repair if this is possible. Please note, we only arrange repairs for items inside of the specified product warranty period. For products outside of their warranty period, please go directly to Scottish Mountain Gear. Visit our warranty page for more information.
Sizing
Size guides are available on each of our products and additional information around fit and styling is available in most product descriptions and features.
Alternatively, you can view our size guide page for more information.
Gift cards
You will receive your e-Gift card via email. You can then use the code provided within the email at checkout. If you have any questions regarding e-Gift cards, please contact us.