Warranty
At Schöffel Country, we create products for and inspired by the British countryside with a focus on quality, performance and thoughtful design. We aim to make products that meet the standards our customers reasonably expect.
If you purchase from us as a consumer, your purchase is protected by the statutory consumer rights and legal guarantees that apply in your country. Goods must conform to the contract, including being as described, fit for their intended purpose and of the quality and durability that a consumer can reasonably expect. Where a product does not conform to the contract, you may be entitled to a remedy in accordance with applicable consumer law. Nothing in this information limits or excludes your statutory consumer rights.
This warranty covers manufacturing defects and faults in materials or workmanship. If an issue arises, our dedicated customer service team is here to assist, ensuring that your experience with Schöffel Country reflects our promise of quality.
FAQs
You have a minimum 2-year legal guarantee: if goods don't conform to the contract (including the quality and durability you can reasonably expect) you're entitled to repair, replacement, price reduction or refund Find out more about your statutory rights
1. To initiate a warranty claim, please reach out to returns@schoffelcountry.com or complete the contact form below. Our dedicated team will promptly send you an email with detailed instructions on the next steps to proceed. Please ensure you have proof of purchase when claiming.
2. Upon conducting an inspection, we will promptly notify you directly regarding the item's warranty status and outline the resolution process, which may involve either repair or replacement. For repairs requiring external expertise not available in-house, we collaborate with our trusted repair partner, Scottish Mountain Gear, equipped with genuine Schöffel spare parts. In cases where the claim is not deemed a valid warranty issue, we still extend the option of limited in-house repairs, such as popper replacement. Should an out-of-warranty repair be necessary, please contact Scottish Mountain Gear directly through their website.
Our warranty covers:
- Manufacturing defects: Issues that occur due to errors in the production process.
- Faults in materials or workmanship: Problems with fabric, stitching, zippers, or other components.
Should you encounter any of these issues, our dedicated customer service team will assist you in repairing, replacing, or refunding the item as appropriate.
The warranty does not include:
- General wear and tear from regular use.
- Damage caused by misuse, accidents, or improper care.
- Alterations or repairs made by third parties.
These exclusions don't affect your 2-year legal guarantee.