Kensington Down Jacket Fig

Delivery and Returns

Our opening hours are 9:00am - 5:30pm Monday to Friday (excluding bank holidays)

Orders will not be processed over the weekend until the next working day, we cannot guarantee that orders placed on a Friday will be delivered on a Saturday.

• Costs of Delivery:
  • FREE UK Standard Delivery- (2-3 Working days)
  • £5.95 UK Next Working Day Delivery(Order Before midday to guarantee)
  • £6.95European Delivery- (7-10 Working Days)
  • £12.95 International Delivery

Please enter your mobile number to receive a 'Predict SMS' notifying you of a 1-hour delivery window. A signature will be required upon delivery for all services.

• Please note we do not deliver on bank holidays.
• Any orders placed on a bank holiday do not qualify for next day delivery but will be dispatched within 2 working days.
• Goods may be returned for refund or exchange within 14 days of receipt.
• Returned items must not be worn, soiled or damaged in any way, and must be 'as sold'.
• You do not need to contact us to notify us of your return unless the item is faulty or is outside of our 14-day policy.
• Goods must be packaged securely to ensure they are not damaged in transit.
• The responsibility and liability of the goods remains with you until we are in receipt of the goods.
• We recommend you return by registered post.
• Goods are returned to us at your cost.
• Customers exchanging goods will not be charged the delivery charge on their new order.
• Your credit card will be credited once item/s are received and are in appropriate condition.
• Returned items must not be worn, soiled or damaged in any way.
• All returns must include our order reference number and any applicable contact information.

Please return goods to:
Schoffel Country Web Returns
Unit 4
The Mallard Business Park
Trent Road
Grantham
NG31 7XQ
UK

If you have any queries you can contact:
Schoffel Country Customer Services
Tel: 01572 772480
email: info@schoffelcountry.com