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Delivery & Returns

Our opening hours are 9:00am - 5:30pm Monday to Friday (excluding bank holidays) 

Orders will not be processed over the weekend until the next working day, we cannot guarantee that orders placed on a Friday will be delivered on a Saturday.

Place all Christmas orders before Midday Thursday 20th December 2018 to ensure delivery before Christmas.

Costs of Delivery -         £3.95 and free over £150 UK Standard Delivery - (2-3 Working days)

                                      £5.95 UK Next Working Day Delivery (Order Before midday to guarantee)

                                      £6.95 European Delivery - (7-10 Working Days)

                                      £12.95 International Delivery

Please enter your mobile number to receive a 'Predict SMS' notifying you of a 1-hour delivery window. A signature will be required upon delivery for all services.

-  Please note we do not deliver on bank holidays.

-  Any orders placed on a bank holiday do not qualify for next day delivery but will be dispatched within 2 working days.

-  Goods may be returned for refund or exchange within 14 days of receipt.

-  Please note- All items purchased from 29th October 2018 can be returned up until 15th January 2019 under our Extended Returns Policy. Standard Terms and Conditions apply.       

-  Returned items must not be worn, soiled or damaged in any way, and must be 'as sold'. 

-  You do not need to contact us to notify us of your return unless the item is faulty or is outside of our 14-day policy. 

-  Goods must be packaged securely to ensure they are not damaged in transit. 

-  The responsibility and liability of the goods remains with you until we are in receipt of the goods. 

-  We recommend you return by registered post. 

-  Goods are returned to us at your cost. 

-  Customers exchanging goods will not be charged the delivery charge on their new order. 

-  Your credit card will be credited once item/s are received and are in appropriate condition.

-  Returned items must not be worn, soiled or damaged in any way. 

-  All returns must include our order reference number and any applicable contact information.

 

Please return goods to:
Schoffel Country Web Returns
Unit 4
The Mallard Business Park
Trent Road
Grantham
NG31 7XQ
UK


If you have any queries you can contact:
Schoffel Country Customer Services
Tel: 01572 772480
email: info@schoffelcountry.com