Delivery & Returns
Our opening hours are 9:00am - 5:30pm Monday to Friday (excluding bank holidays)
Orders will not be processed over the weekend until the next working day, we cannot guarantee that orders placed on a Friday will be delivered on a Saturday.
Place all Christmas orders before Midday Thursday 20th December 2018 to ensure delivery before Christmas.
Costs of Delivery - £3.95 and free over £150 UK Standard Delivery - (2-3 Working days)
£5.95 UK Next Working Day Delivery (Order Before midday to guarantee)
£6.95 European Delivery - (7-10 Working Days)
£12.95 International Delivery
Please enter your mobile number to receive a 'Predict SMS' notifying you of a 1-hour delivery window. A signature will be required upon delivery for all services.
- Please note we do not deliver on bank holidays.
- Any orders placed on a bank holiday do not qualify for next day delivery but will be dispatched within 2 working days.
- Goods may be returned for refund or exchange within 14 days of receipt.
- Please note- All items purchased from 29th October 2018 can be returned up until 15th January 2019 under our Extended Returns Policy. Standard Terms and Conditions apply.
- Returned items must not be worn, soiled or damaged in any way, and must be 'as sold'.
- You do not need to contact us to notify us of your return unless the item is faulty or is outside of our 14-day policy.
- Goods must be packaged securely to ensure they are not damaged in transit.
- The responsibility and liability of the goods remains with you until we are in receipt of the goods.
- We recommend you return by registered post.
- Goods are returned to us at your cost.
- Customers exchanging goods will not be charged the delivery charge on their new order.
- Your credit card will be credited once item/s are received and are in appropriate condition.
- Returned items must not be worn, soiled or damaged in any way.
- All returns must include our order reference number and any applicable contact information.
Please return goods to:
Schoffel Country Web Returns
The Mallard Business Park
If you have any queries you can contact:
Schoffel Country Customer Services
Tel: 01572 772480