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Delivery & Returns

Our opening hours are 9:00am - 5:30pm Monday to Friday (excluding bank holidays) 

Orders placed from 29th October 2019 can be returned up until the 15th January 2020 under our extended Christmas returns policy.

Orders will not be processed over the weekend until the next working day, we cannot guarantee that orders placed on a Friday will be delivered on a Saturday.

Costs of Delivery -         £3.95 and free over £100 UK Standard Delivery - (2-3 Working days)

                                      £5.95 UK Next Working Day Delivery (Order Before midday to guarantee)

                                      £6.95 European Delivery - (7-10 Working Days)

                                      £12.95 International Delivery

Please enter your mobile number to receive a 'Predict SMS' notifying you of a 1-hour delivery window. A signature will be required upon delivery for all services.

-  Please note we do not deliver on bank holidays.

-  Any orders placed on a bank holiday do not qualify for next day delivery but will be dispatched within 2 working days.

-  Any customs or import duties are charged once the parcel reaches its destination country.  The recipient of the parcel must pay these charges.  We have no control over these charges and cannot predict what they may be.

-  Goods may be returned for refund or exchange within 14 days of receipt.    

-  Returned items must not be worn, soiled or damaged in any way, and must be 'as sold'. 

-  You do not need to contact us to notify us of your return unless the item is faulty or is outside of our 14-day policy. 

-  Goods must be packaged securely to ensure they are not damaged in transit. 

-  The responsibility and liability of the goods remains with you until we are in receipt of the goods. 

-  We recommend you return by registered post. 

-  Goods are returned to us at your cost. 

-  Customers exchanging goods will not be charged the delivery charge on their new order. 

-  Your credit card will be credited once item/s are received and are in an appropriate condition.

-  Returned items must not be worn, soiled or damaged in any way. 

-  All returns must include our order reference number and any applicable contact information.

 

Please return goods to:
Schoffel Country Web Returns
Unit 4
The Mallard Business Park
Trent Road
Grantham
NG31 7XQ
UK


If you have any queries you can contact:
Schoffel Country Customer Services
Tel: 01572 772480
email: info@schoffelcountry.com