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Delivery & Returns

DELIVERY

 

Review our current practices on our dedicated COVID-19 FAQs page.

 


UK Standard Delivery

International Delivery

Returns Information

Returns Process

International Returns

 


FREE UK STANDARD DELIVERY

  • Your item will be shipped from our Distribution Centre in the Midlands, UK.
  • We will ship your item via Parcelforce and your order will need to be signed for at your place of delivery.
  • If you wish to receive an SMS with a timed delivery slot, please enter your mobile number at checkout.
  • To track your order, please click on the ‘Track my Order’ button on your ‘Order Dispatched’ email.  This will directly link you to the Parcelforce website with your tracking number pre-filled.
  • We offer UK Standard Delivery (3- 5 working days): FREE
  • We offer UK Express Delivery (Next Working Day): £6.95. Please note, your order must be placed before midday for it to be dispatched on the same day. Express Delivery is not available to some parts of Ireland and Scotland.
  • Orders will not be dispatched over the weekends or bank holidays.
  • Please note, we are unable to deliver to PO Box addresses.

 


CHANNEL ISLANDS DELIVERY

  • Your item will be shipped from our Distribution Centre in the Midlands, UK.
  • We will ship your item via DHL and your order will need to be signed for at your place of delivery.
  • To track your order, please click on the ‘Track my Order’ button on your ‘Order Dispatched’ email. This will directly link you to the DHL website with your tracking number pre-filled.
  • We offer Channel Island Standard Delivery (3- 5 working days): £4.95.
  • Orders will not be dispatched over the weekends or bank holidays.
  • Please note, we are unable to deliver to PO Box addresses.

 


WHAT ARE THE COSTS?

COUNTRY

COST

SHIPPING METHOD

DELIVERY TIMES

GUERNSEY

£4.95

DHL

3- 5 WORKING DAYS

JERSEY

£4.95

DHL

3- 5 WORKING DAYS

 


INTERNATIONAL DELIVERY

We offer delivery to the United States, please select your region from the top right hand corner of our site to browse and checkout in USD.

  • Your item will be shipped from our Distribution Centre in the Midlands, UK.
  • We will ship your item via DHL and your order will need to be signed for at your place of delivery.
  • If you wish to receive an SMS with a timed delivery slot, please enter your cell phone number at checkout.
  • To track your order, please click on the ‘Track my Order’ button on your ‘Order Dispatched’ email.  This will directly link you to the DHL website with your tracking number pre-filled.
  • We offer Worldwide Express Delivery for $20.00.
  • Orders will not be dispatched over the weekends or bank holidays.
  • Please note, we are unable to deliver to PO Box addresses.

 


RETURNS & EXCHANGES

For health and safety reasons face masks cannot be returned for an exchange or refund.

 


UK RETURNS

  • Items can be returned within 28 days of receipt of your order.
  • Returned item(s) can be tried on for sizing but not worn for activity, soiled, or damaged in any way and must be 'as sold'. In the unlikely event that an item is returned to us in an unsuitable condition we will return it to you.
  • You do not need to contact us to notify us of your return unless the item is faulty or is outside of our 28- day policy.
  • Goods must be packaged securely to ensure they are not damaged in transit.
  • The responsibility and liability of the goods remains with you until our warehouse is in receipt of the goods.
  • Unfortunately, we cannot accept returns or exchanges for items bought from one of our stockists. You must return the item for a refund or exchange via the store it was purchased from.
  • All returns must be sent using the return form included with your original delivery.  If you have lost the returns form, please download and print one from here.
  • All returns must include your ‘SC’ order reference number and any applicable contact information, either on the outer package, or enclosed alongside the item. Please note, your order number begins with ‘SC’.  Failure to add this may result in a delay in processing your return and refund.
  • You will receive your refund to your original payment method within 10- 15 days from the day you return your item.

  • We offer free UK returns via our Royal Mail Tracked service. You can return your Schöffel order for FREE via one of 10,500 Post Offices. Your item will be fully tracked on its way back to us.
  • Make sure you use the pre-printed label enclosed in your delivery.
  • If your label is lost or missing, please visit here to print another one. If you do not have access to a printer, your local Post Office can print the label for you.

Royal Mail

  • Ensure you include all tags with your return and package securely. 
  • All returns must include our order reference number and any applicable contact information. If you have lost your original returns form, you can download a new one here.
  • Create your FREE returns label. Enter your order number and delivery address to create your label and then simply drop off the parcel at your local Post Office. If you do not have access to a printer your local post office can print the label for you. If the Royal Mail website is not accessible, please try again later.
  • Please obtain proof of postage.

Only orders that meet the following conditions may be returned using Royal Mail Tracked returns

  • Returned parcels must have specific dimensions no larger than L 61cm x W 46cm x D 46cm.
  • Returned parcels must weigh no more than 20KG.
  • No aerosols or combustible products.
  • Do not affix the Royal Mail returns label to the product packaging (shoe boxes etc).
  • If you would prefer to return your products direct to us via other means, you can do, however please note: you must include your original ‘SC’ order number and returns form included in your delivery.  We strongly recommend you use a service that provides a certificate of postage and a tracking number.  If you choose this method please be aware, we will not refund any postage fees, except if the item(s) are faulty or if you have received an incorrect product.

Our UK Returns address is:

 

Schoffel Country Web Returns,

Unit 4,

The Mallard Business Park,

Trent Road,

Grantham,

Lincs

NG31 7QX

UK

 


UK EXCHANGES & GIFT EXCHANGES

  • Please note, exchanges are subject to availability.
  • If you require an exchange, please follow the returns process above.
  • Customers exchanging goods will not be charged the delivery charge on their new order.
  • If your requested exchange is not in stock, we will process a refund for your item(s) as per our standard returns policy.
  • If your requested item(s) is in stock on our website, please place a new order for the item(s). This will guarantee you receive the size/ style you require. Then please return your original item(s) free of charge for a full refund.
  • Gift Exchanges - If you are returning a gift that you have received and would like to exchange it, we can only exchange for the same item in a different size/colour, subject to availability. If an exchange is not possible, we will process a refund for your item(s) as per our standard returns policy to the original buyer. 

 


CHANNEL ISLANDS RETURNS

  • Items can be returned within 28 days of receipt of your order.
  • Returned item(s) can be tried on for sizing but not worn for activity, soiled, or damaged in any way and must be 'as sold'. In the unlikely event that an item is returned to us in an unsuitable condition we will return it to you.
  • You do not need to contact us to notify us of your return unless the item is faulty or is outside of our 28- day policy.
  • Goods must be packaged securely to ensure they are not damaged in transit.
  • The responsibility and liability of the goods remains with you until our warehouse is in receipt of the goods.
  • All returns must be sent using the return form included with your original delivery.  If you have lost the returns form, please download and print one from here.
  • All returns must include your ‘SC’ order reference number and any applicable contact information, either on the outer package, or enclosed alongside the item. Please note, your order number begins with ‘SC’.  Failure to add this may result in a delay in processing your return and refund.
  • You will receive your refund to your original payment method within 10- 15 days from the day you return your item.
  • Returns are at your own cost. We strongly recommend you use a service that provides a certificate of postage and a tracking number.

 

Our Channel Islands Returns address is:

 

Schoffel Country Web Returns,

Unit 4,

The Mallard Business Park,

Trent Road,

Grantham,

Lincs

NG31 7QX

UK

 


CHANNEL ISLANDS EXCHANGES & GIFT EXCHANGES

  • Please note, exchanges are subject to availability.
  • If you require an exchange, please follow the returns process above.
  • Customers exchanging goods will not be charged the delivery charge on their new order.
  • If your requested exchange is not in stock, we will process a refund for your item(s) as per our standard returns policy.
  • Gift Exchanges - If you are returning a gift that you have received and would like to exchange it, we can only exchange for the same item in a different size/colour, subject to availability. If an exchange is not possible, we will process a refund for your item(s) as per our standard returns policy to the original buyer. 

 


INTERNATIONAL RETURNS

All customs and duty charges are included in the prices stated on the website.

  • Items can be returned within 28 days of receipt of your order.
  • Returned item(s) can be tried on for sizing but not worn for activity, soiled, or damaged in any way and must be 'as sold'. In the unlikely event that an item is returned to us in an unsuitable condition we will return it to you.
  • Goods must be packaged securely to ensure they are not damaged in transit.
  • The responsibility and liability of the goods remains with you until our warehouse is in receipt of the goods.
  • All returns must be sent using the return form included with your original delivery.  If you have lost the returns form, please download and print one from here.
  • All returns must include your ‘SC’ order reference number and any applicable contact information, either on the outer package, or enclosed alongside the item. Please note, your order number begins with ‘SC’.  Failure to add this may result in a delay in processing your return and refund.
  • You will receive your refund to your original payment method within 10- 15 days from the day you return your item.
  • We offer US returns via DHL and by using the pre-printed label enclosed in your delivery. Your original payment method will be credited once your goods have been received by us and are in appropriate condition, minus the postage charge of $25.00 for the use of the postage label provided.
  • If you would prefer to return your products direct to us via other means, you can do, however please note: you must include your original ‘SC’ order number and returns form included in your delivery.  We strongly recommend you use a service that provides a certificate of postage and a tracking number.  If you choose this method please be aware, we will not refund any postage fees, except if the item(s) are faulty or if you have received an incorrect product.

 

Our International Returns address is:

 

Schoffel Country Web Returns,

Unit 4,

The Mallard Business Park,

Trent Road,

Grantham,

Lincs

NG31 7QX

UK

 


US EXCHANGES AND GIFT EXCHANGES

  • Unfortunately, we are unable to offer exchanges on International orders.

 

 

Please visit out contact us page to get in touch.